Terms & Conditions
1. Guaranteed Cruise‑Ship Refund Protection
Your booking is fully protected.
If your cruise ship cannot dock or tender due to weather or operational decisions by the cruise line, you will receive a 100% refund — automatically and without any fees.
This is our Cruise‑Ship Guarantee, designed for your peace of mind.
2. Port Pick‑Up & On‑Time Return Guarantee
All tours include direct pick‑up and drop‑off at the port where your ship arrives.
Our itineraries are carefully planned around your ship’s schedule, and we guarantee you will be returned to the port at least 60–90 minutes before all‑aboard time.
Your safety and timely return are our highest priority.
3. Professional, Licensed & Trusted Operator
Saigon Shore Trips is a fully licensed tour operator in Vietnam, specializing in private and small‑group shore excursions for international cruise guests.
Our guides are trained professionals, our vehicles are modern and insured, and our operations follow international safety standards.
You are in safe, reliable hands from start to finish.
4. Booking & Confirmation
Your reservation is confirmed once you receive written confirmation from Saigon Shore Trips.
We recommend booking early to secure availability, especially during peak cruise season.
5. Cancellations & Refunds
Cancellations made at least 72 hours before the tour are eligible for a full refund.
Cancellations within 48 hours are non‑refundable, as arrangements and staffing have already been secured.
6. Weather, Traffic & Itinerary Adjustments
Vietnam’s weather and traffic conditions may require itinerary adjustments for safety or timing.
If changes are necessary, we will always provide the best possible alternative while maintaining tour quality.
7. Guest Responsibilities
Guests must ensure they are physically able to participate in the selected tour.
Please inform us of any mobility limitations or medical conditions at the time of booking.
8. Liability
Guests are responsible for their personal belongings.
Saigon Shore Trips is not liable for loss, theft, or damage to personal items during the tour.
9. Travel Insurance
We recommend all guests carry travel insurance covering medical care, trip interruption, and personal belongings.
10. Acceptance of Terms
By completing a booking and agreeing to these Terms & Conditions, you confirm that you have read and understood the policies outlined above.
11. Contact & Guest Support
If you have any questions about your booking or our policies, our team is here to help.
Email: hello@saigonshoretrips.com
WhatsApp: (+84) 818 011 899
We respond quickly to all cruise‑guest inquiries.
12. Privacy & Data Protection
Saigon Shore Trips respects your privacy. Personal information collected during booking is used only to confirm your reservation and operate your tour. We do not share or sell guest data to any third parties.
13. Payment & Currency
All prices are listed in USD unless otherwise stated. Payments are processed securely through our website or authorized payment partners. Any currency conversion fees are determined by your bank or card provider.
14. Emergency Assistance
Your safety is our priority. In the unlikely event of an emergency, our team will coordinate with local authorities and your cruise line to ensure your well‑being and timely return to the ship.
Last updated: May 2026