Frequently asked questions

Will I get back to my cruise ship on time?

Yes. We track your ship’s schedule in real time and plan every tour with a generous buffer. In over 10 years, none of our guests have ever missed their ship.

What happens if my cruise ship changes schedule or skips port?

You receive a 100% refund if your ship arrives late, leaves early, or cancels the port call. Your booking is fully protected.

Do you pick up directly at the port?

Yes. Our team meets you right at the port gate (Phu My, Nha Rong, or Hiep Phuoc) with a signboard. No need to arrange your own transport.

How long is the drive from the port to Ho Chi Minh City?

• Phu My Port → Saigon: 1.5–2 hours

• Nha Rong Port → Saigon: 10 minutes

• Hiep Phuoc Port → Saigon: 45–60 minutes

All transfers are in private, air‑conditioned vehicles.

Are your tours private or shared?

All tours are 100% private — your own guide, your own vehicle, your own schedule.

What if my cruise ship arrives earlier or later than planned?

We monitor your ship’s AIS updates and adjust your pickup time automatically. Your guide and driver will always be ready when you arrive.

Can you guarantee we will be returned to the port before all‑aboard time?

Yes. We plan every itinerary with a generous safety buffer and return you well before the all‑aboard deadline.

Do you offer tours for guests who have limited mobility?

Yes. We can arrange wheelchair‑friendly vehicles, slower‑paced itineraries, and additional assistance for seniors or guests with mobility needs.

Is it safe to book a tour outside the cruise line?

Yes. Thousands of cruise guests choose independent tours in Vietnam every year. We provide private vehicles, licensed guides, and full schedule protection.

How do I find my guide at the port?

Your guide will be waiting at the port gate with a sign showing your name. We also send a WhatsApp photo of your guide and meeting point before arrival.

Do you offer small‑group tours for cruise passengers?

Our tours are fully private, but if you’re traveling with friends or other cruise guests, we can arrange a shared tour for your group only.

Can you accommodate last‑minute bookings on the day of arrival?

Yes, if availability allows. Cruise guests often message us on WhatsApp upon arrival, and we arrange immediate pickup when possible.

Do you provide child seats for families?

Yes. Child seats are available upon request at no extra cost. Please let us know your child’s age in advance.

What type of vehicles do you use for port transfers and tours?

We use modern, air‑conditioned private vehicles such as Toyota Fortuner, Innova, Ford Transit, or similar — depending on your group size.

Can we customize the tour to match our interests?

Absolutely. Whether you prefer culture, food, history, or shopping, we tailor the itinerary to your preferences and your ship’s schedule.

Do you coordinate with the cruise ship’s arrival and departure times?

Yes. We monitor your ship’s AIS updates and adjust all pickup and drop‑off times accordingly. Your tour always fits your ship’s schedule.

What if there is heavy traffic on the way back to the port?

We plan all itineraries with a generous buffer and use alternative routes when needed. Your safety and timely return are our top priority.

Can we leave luggage in the vehicle during the tour?

Yes. Your private vehicle stays with you throughout the day, and your belongings remain secure with the driver.

Do you offer tours for guests who have already visited Saigon before?

Absolutely. We offer unique experiences such as food tours, hidden‑gem neighborhoods, Mekong countryside villages, and custom itineraries for returning visitors.

Can you drop us off somewhere different after the tour?

Yes. We can drop you at the port, a restaurant, a shopping area, or any location that fits your schedule — as long as it aligns with your ship’s departure time.

Do you provide bottled water during the tour?

Yes. Unlimited bottled water is included in all tours to keep you comfortable in Vietnam’s warm climate.

Are entrance fees included in the tour price?

Yes. All entrance fees listed in your itinerary are included. There are no hidden costs.

Can we pay in USD?

Yes. We accept USD, VND, and secure online payments. Many cruise guests prefer USD for convenience.

Do your guides speak fluent English?

Yes. All guides are licensed, experienced, and fluent in English. They are trained to work specifically with cruise passengers.

What if we want to shorten or extend the tour during the day?

Your tour is private, so you can adjust the pace anytime. We will always ensure you return to the port safely and on time.