Worry‑Free Cancellation & Refund Policy

Flexible, cruise‑friendly policies designed to give you complete peace of mind — from direct port pickup to your guaranteed on‑time return.

At Saigon Shore Trips, we understand the unique needs of cruise travelers. Your time ashore is limited, your schedule is fixed, and your comfort and safety are essential. Our policies are designed to be fair, transparent, and reassuring — so you can book with confidence.


1. Cruise‑Related Cancellations (Fully Protected)

We offer a 100% refund if your cruise ship:
Cannot dock
Changes its itinerary
Arrives significantly late, making the tour impossible

You will never lose your booking due to cruise‑line schedule changes. Your peace of mind is our priority.


2. Guest‑Initiated Cancellations

7 Days or More Before Your Tour
A full refund is provided.

3–6 Days Before Your Tour
A 50% refund is issued to cover pre‑arranged services and operational commitments.

Within 48 Hours of the Tour
Cancellations within 48 hours are non‑refundable due to confirmed arrangements with guides, vehicles, and partners.


3. No‑Show Policy

If guests do not arrive at the meeting point and no communication is received, the booking is considered a no‑show and is non‑refundable.


4. Why Our Prices Are Higher Than Mass‑Market Operators

Because our tours are designed for comfort, safety, and exclusivity — not mass tourism.

Our pricing reflects the premium experience we deliver:

Direct Port Pickup
Your guide and private vehicle meet you right at the port gate, ensuring a smooth, stress‑free start.

Guaranteed On‑Time Return to Ship
We track your ship’s schedule and port clearance.
Your safe, punctual return is guaranteed, giving you complete peace of mind.

Private, Personalized Service
Your tour is fully private — no crowds, no rushing, no shared buses.

Licensed, Professional Guides
Hand‑selected for expertise, English proficiency, and exceptional service.

Cruise‑Guest–Focused Operations
Every itinerary is crafted around cruise schedules, port logistics, and comfort expectations.

This level of service should not be compared to:
Mass‑market group tours
Cruise ship bus excursions
Low‑cost shared operators

Our guests choose us for quality, comfort, and reliability — not the lowest price.


5. Important Notes About Cancellations

To keep our service smooth, fair, and enjoyable for everyone, we kindly encourage guests not to cancel after placing a booking under the following circumstances:

a. Cancelling Because Our Price Seems Higher
We understand that guests may see different prices online.
However, our tours are premium, private, and curated specifically for cruise guests. They are not comparable to group tours or mass‑market operators.We kindly ask guests not to cancel solely because they find cheaper group tours elsewhere.


b. Cancelling Due to Sickness Without Verification
We know illness can happen during travel.
To ensure fairness, cancellations due to sickness must be supported by a same‑day doctor’s note or confirmation from the ship’s medical center.
Without medical verification, the standard cancellation policy applies.


c. Last‑Minute Change of Mind
Our tours are privately arranged and prepared in advance.
Last‑minute cancellations without valid reasons affect the guides, drivers, and partners who have reserved their day exclusively for your group.We kindly ask guests to consider this before cancelling.


6. Price Changes & Adjustments

Price Increases After Booking
Your rate is locked in. You will never pay more, even if our prices rise.

Price Reductions or Promotions
If we introduce a lower rate after your booking, you may request a price adjustment, and we will honor it whenever possible.


7. Partial Refunds for Modified Tours
If weather, safety conditions, or operational factors require itinerary changes, we will:
Offer suitable alternatives, or
Provide a partial refund if a major portion of the tour cannot be deliveredYour comfort and safety always come first.


8. Refund Processing
Refunds are issued to the original payment method.
Due to international banking procedures, refunds typically take 15–21 business days to appear on your statement.
We monitor every refund request to ensure smooth processing.


9. Contact Us

If you need to modify or cancel your booking, we are here to assist you promptly and professionally.

hello@saigonshoretrips.com

We are available around the clock to support you.


Updated: May 2026